Privacy Policy – NikkiFlower
NikkiFlower
NF Gifts Private Limited
PRIVACY POLICY
Effective Date: 7th May 2019 | Last Revised: April 2026
At NikkiFlower, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how NF Gifts Private Limited (“NikkiFlower”, “we”, “us”, “our”) collects, uses, stores, shares, and safeguards your data when you use our website nikkiflower.com or interact with us via any channel.
By accessing our website, placing an order, or submitting your information in any form, you consent to the practices described in this Policy.
1. About Us & Scope
NF Gifts Private Limited operates NikkiFlower.com, an eCommerce platform for flowers, cakes, and gift delivery across India. This Privacy Policy applies to all users of our website, mobile site, and any other platform or channel through which you interact with us.
This Policy does not apply to third-party websites linked from our platform. We encourage you to read the privacy policies of any external sites you visit.
This Policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and is aligned with the principles of the Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
- Registration & Account: Name, email address, mobile number, password.
- Orders & Checkout: Sender’s name, recipient’s name, delivery address, city, pincode, delivery date and time preferences, gift message/card content.
- Payment: Payment method details processed securely through our payment gateway partners. We do not store full card numbers or CVV details on our servers.
- Communications: Any information you share when you contact us via email, WhatsApp, phone call, or social media (including complaints, feedback, and queries).
- Offline Orders: Name, mobile number, delivery address, and payment reference shared via WhatsApp or phone for orders placed offline.
2.2 Information Collected Automatically
- IP address and approximate geographic location.
- Browser type, device type, and operating system.
- Pages visited, time spent, clicks, and navigation patterns on our website.
- Referring URL (how you arrived at our website).
- Cookies, web beacons, and similar tracking technologies (see Section 4).
2.3 Sensitive Personal Data or Information (SPDI)
Under the SPDI Rules, payment instrument details (such as credit/debit card information) constitute sensitive personal data. We collect such information only to the extent necessary to process transactions, and it is handled exclusively through PCI-DSS compliant payment gateway partners.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To confirm, fulfill, and track your orders and communicate delivery updates.
- Payment Processing: To process transactions securely via our payment gateway partners.
- Customer Support: To respond to queries, complaints, and requests.
- Personalization: To customize your browsing experience, recommend products, and display relevant content.
- Marketing & Promotions: To send you order updates, festive offers, discount alerts, newsletters, and promotional communications via WhatsApp, SMS, email, push notifications, and phone calls — subject to your consent and opt-out rights.
- Website Improvement: To analyse usage patterns, troubleshoot issues, and improve our website, products, and services.
- Legal & Compliance: To comply with applicable laws, respond to legal proceedings, enforce our Terms & Conditions, and prevent fraud or misuse.
- Security: To detect, investigate, and prevent unauthorized access, fraudulent transactions, or other malicious activity.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device.
Types of Cookies We Use:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for the website to function (login sessions, cart, checkout). Cannot be disabled. |
| Analytics | Help us understand how users interact with our site (e.g., Google Analytics). Data is aggregated and anonymised. |
| Marketing | Used to serve relevant ads on platforms like Google and Meta/Facebook based on your browsing behaviour. |
| Preference | Remember your settings, city preferences, and past interactions to improve your experience. |
By continuing to use our website, you consent to the use of cookies. You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
5. Sharing of Your Information
We do not sell, rent, or trade your personal data to any third party for their independent use. We may share your information only in the following circumstances:
- Delivery Partners & Vendors: Recipient name, delivery address, and mobile number are shared with our local vendor partners solely to fulfill your order.
- Payment Gateways: Payment information is shared with our PCI-DSS compliant payment processor (e.g., PayU, Razorpay, or similar) solely to complete the transaction.
- Marketing & Analytics Platforms: Aggregated or pseudonymised data may be shared with platforms such as Google Ads, Google Analytics, and Meta to measure campaign performance and serve relevant advertisements. No sensitive personal data is shared with these platforms.
- Legal & Regulatory Authorities: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of NikkiFlower, its users, or the public.
- Fraud Prevention: Data may be shared with fraud prevention agencies or financial institutions to detect and prevent fraudulent chargebacks, unauthorized access, or misuse.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, who will be bound by this Policy.
All third parties with whom we share data are required to handle it confidentially and use it solely for the intended purpose.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
- Order & transaction records are retained for a minimum of 7 years as required under Indian tax and commercial laws.
- Account information is retained for as long as your account is active, or as needed to provide services.
- Marketing data is retained until you opt out or request deletion.
- Upon a valid deletion request, we will delete or anonymise your personal data within 30 days, except where retention is required by law.
7. Data Security
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our website.
- Restricted access to personal data on a need-to-know basis.
- Secure, access-controlled systems for storing order and customer data.
- PCI-DSS compliant payment processing through third-party gateways — we do not store full card details on our servers.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you become aware of any security breach, please notify us immediately at wecare@nikkiflower.com.
8. Your Rights as a Data Principal
Under applicable Indian law, including the DPDP Act 2023 (to the extent notified and applicable), you have the following rights in relation to your personal data:
- Right to Access: Request a summary of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time. Note that withdrawal does not affect the lawfulness of processing prior to withdrawal, and does not apply to transactional communications related to active orders.
- Right to Grievance Redressal: Raise a complaint with our Grievance Officer if you believe your data rights have been violated.
To exercise any of these rights, email us at wecare@nikkiflower.com with the subject line “PRIVACY REQUEST — [Your Name]”. We will acknowledge your request within 48 hours and resolve it within 30 days.
9. Marketing Communications & Opt-Out
By placing an order or registering on NikkiFlower, you consent to receiving marketing communications from us via WhatsApp, SMS, email, phone calls, and push notifications.
You may opt out of marketing communications at any time by:
- Emailing wecare@nikkiflower.com with the subject line “Unsubscribe”.
- Clicking the unsubscribe link in any marketing email.
- Disabling push notifications in your browser or device settings.
Please note: Transactional communications (order confirmations, delivery updates, payment receipts, support responses) are mandatory and cannot be opted out of while an active order is in progress.
10. Third-Party Links
Our website may contain links to third-party websites, payment portals, or social media platforms. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of any third-party website and encourage you to review their respective privacy policies before submitting any personal information.
11. Children’s Privacy
Our services are not directed at or intended for children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a user under 18 has submitted personal data, we will promptly delete such data and close the associated account. If you believe a minor has provided us with personal information, please contact us at wecare@nikkiflower.com.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and SPDI Rules, 2011, NikkiFlower has designated a Grievance Officer to address privacy-related complaints and requests.
| Grievance Officer | Sumit Kumar |
| Company | NF Gifts Private Limited |
| wecare@nikkiflower.com | |
| Phone | +91 80544 19343 |
| Response Time | Acknowledgement within 48 hours — Resolution within 30 days |
| Hours | 9:00 AM – 9:00 PM, All Days |
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Revised” date at the top of this page. For significant changes, we may also notify you via email or a prominent notice on our website.
Your continued use of NikkiFlower after any changes to this Policy constitutes your acceptance of the updated terms.
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Dhanbad, Jharkhand.
BY USING NIKKIFLOWER.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.
NF Gifts Private Limited | wecare@nikkiflower.com | +91 80544 19343
Jurisdiction: Dhanbad, Jharkhand, India
