Disclaimer – NikkiFlower
NikkiFlower
NF Gifts Private Limited
DISCLAIMER
Effective Date: 7th May 2019 | Last Revised: April 2026
NikkiFlower is operated by NF Gifts Private Limited, a company registered under the laws of India. By accessing our website (nikkiflower.com), placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to this Disclaimer in its entirety, along with our Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy.
1. General Disclaimer
NikkiFlower makes every reasonable effort to ensure that information published on this website — including product descriptions, images, pricing, and delivery information — is accurate and up to date. However, we do not warrant or represent that all content is error-free, complete, or current at all times.
- Product images displayed on the website are for illustrative purposes only. Actual products may vary in colour, arrangement, size, or decoration due to the perishable and handmade nature of our offerings.
- Pricing is subject to change without prior notice. The price applicable to your order is the price displayed at the time of checkout confirmation.
- NikkiFlower reserves the right to correct any errors, inaccuracies, or omissions on this website at any time without prior notice, including after an order has been placed.
2. Order Acceptance & Cancellation Rights
NikkiFlower reserves the right, at its sole and absolute discretion, to accept, modify, hold, decline, or cancel any order at any time and without being obligated to provide a reason. This right is exercised in circumstances including but not limited to:
- Product unavailability at the time of fulfillment.
- Inability to service the requested delivery location.
- Suspected fraudulent, duplicate, or suspicious orders.
- Incorrect pricing or product information published due to a technical error.
- Force majeure events as defined in our Terms & Conditions.
Where NikkiFlower cancels an order, a full refund of the amount paid will be processed within 15 business days to the original payment method. No additional compensation will be payable.
3. Delivery Disclaimer
3.1 Delivery Timelines
While NikkiFlower makes every effort to deliver orders on the date and within the time slot selected by the Customer, delivery timelines are indicative and not guaranteed. Delays may occur due to circumstances beyond our reasonable control including traffic conditions, weather, local restrictions, bandh, curfew, or high order volumes during peak periods.
NikkiFlower shall not be liable for any loss, disappointment, or inconvenience arising from delayed delivery due to such circumstances.
3.2 Same-Day Delivery Cut-off Times
| Delivery Type | Cut-off Time (IST) |
|---|---|
| Standard Same-Day Delivery | Before 6:00 PM |
| Fixed Time Slot Delivery | Before 6:30 PM |
| Midnight Delivery | Before 7:00 PM |
Orders placed after the above cut-off times will be processed for the next available delivery date. During peak periods (festivals, Valentine’s Week, etc.), cut-off times may be advanced without prior notice depending on capacity.
3.3 Non-Delivery Due to Customer / Recipient Fault
NikkiFlower shall not be responsible for non-delivery or failed delivery in the following circumstances, and no refund shall be issued in such cases:
- The recipient is unavailable at the delivery address at the time of delivery.
- The recipient refuses to accept the product for any reason whatsoever.
- The delivery address provided is incomplete, incorrect, or unreachable.
- The premises are locked, inaccessible, or restricted (e.g., gated communities without prior access permission).
- NikkiFlower or its delivery partner is unable to reach the Customer or recipient for coordination.
For full details on our refused delivery and deemed delivery policy, please refer to Section 5.3 of our Terms & Conditions.
3.4 Proof of Delivery
NikkiFlower does not guarantee the issuance of a signed Proof of Delivery (POD) receipt. Delivery through our local vendor network may not include physical POD documentation. Our internal records, delivery logs, and vendor confirmations constitute sufficient evidence of delivery attempt or completion. The absence of a signed POD shall not be used as grounds for a refund or chargeback claim.
4. Substitution Policy
Due to the seasonal, regional, and perishable nature of our products, certain items may occasionally be unavailable at the time of fulfillment.
NikkiFlower reserves the right to substitute any product or component with an item of similar or higher value, while preserving the spirit, theme, and overall presentation of the original order.
Substitutions may include but are not limited to:
- Replacement of specific flower varieties with a similar bloom of equivalent quality (e.g., red roses substituted with premium red carnations).
- Changes in cake decoration, design, or finish while maintaining flavour and weight.
- Substitution of packaging, add-on gifts, or message card formats depending on local availability.
- Replacement of specific chocolate or sweet brands with equivalent products.
NikkiFlower’s substitution decisions are made by trained professionals and are final. No refund or compensation will be issued solely on the basis of a substitution made in good faith under this policy.
5. Perishable Products & Product Condition
All flowers, cakes, chocolates, and food-based gifts sold on NikkiFlower are perishable products. By placing an order, the Customer acknowledges and accepts that:
- The shelf life of flowers, cakes, and food products is inherently limited.
- Product freshness and condition after delivery are the recipient’s responsibility once accepted.
- Any complaint regarding product condition must be raised within 1 (one) hour of delivery with clear photographic or video evidence, emailed to wecare@nikkiflower.com. Complaints raised after this window will not be entertained.
- No returns are accepted on any perishable product under any circumstance once delivered.
6. Peak Season & Special Occasion Delivery Disclaimer
6.1 Valentine’s Week (7th – 14th February)
Valentine’s Week is one of our highest-volume periods. By placing an order between 7th and 14th February, Customers acknowledge and accept the following special terms:
- Same-day delivery cut-off times during Valentine’s Week are subject to daily capacity limits and may close earlier than standard cut-off times without prior notice.
- Due to extremely high order volumes, specific time-slot delivery cannot be guaranteed during Valentine’s Week.
- Orders may be delivered on the next feasible delivery date in cases of operational constraints, weather disruptions, traffic, or unforeseen circumstances.
- Delays, date adjustments, or time-slot changes during Valentine’s Week do not qualify for cancellation, refund, or any compensation of any nature.
- Our team operates round the clock during Valentine’s Week and makes every effort to deliver each order as promptly as possible. We appreciate your patience.
6.2 Mother’s Day
Mother’s Day is one of our busiest single-day delivery occasions. By placing an order for Mother’s Day delivery, Customers acknowledge and accept the following special terms:
- Same-day and specific date delivery cut-off times for Mother’s Day are subject to daily capacity limits and may close earlier than standard cut-off times without prior notice.
- Due to extremely high order volumes on Mother’s Day, specific time-slot delivery cannot be guaranteed.
- Orders may be delivered within an extended delivery window on Mother’s Day or, in exceptional cases, on the next feasible delivery date due to operational constraints, weather, traffic, or other unforeseen circumstances.
- Delays, time-slot changes, or date adjustments on Mother’s Day do not qualify for cancellation, refund, or any compensation of any nature.
- Our team makes every effort to deliver all Mother’s Day orders on the selected date. We sincerely appreciate your patience and understanding.
6.3 Other Peak Periods
The same relaxed delivery timeline terms apply during other peak occasions including but not limited to: Diwali, Holi, Father’s Day, Raksha Bandhan, Christmas, and New Year’s Eve. During these periods, NikkiFlower may extend delivery windows and cannot guarantee strict time-slot adherence. Placing an order during a peak period constitutes acceptance of these adjusted terms.
7. Intellectual Property
All content published on nikkiflower.com — including but not limited to text, product descriptions, images, photographs, logos, graphics, UI elements, and designs — is the exclusive intellectual property of NF Gifts Private Limited and is protected under the Copyright Act, 1957, and other applicable Indian intellectual property laws.
- Unauthorised reproduction, distribution, modification, display, or use of any content from this website — in whole or in part — without prior written consent from NikkiFlower is strictly prohibited and may result in civil and/or criminal legal action.
- All trademarks, service marks, and brand names displayed on this website are the property of NikkiFlower or their respective owners.
- User-generated content submitted to NikkiFlower (such as reviews or photos) grants NikkiFlower a non-exclusive, royalty-free licence to use such content for promotional or operational purposes.
8. Website Accuracy & Availability
- NikkiFlower does not guarantee that the website will be available, uninterrupted, or error-free at all times. The website may be temporarily unavailable due to maintenance, technical issues, or reasons beyond our control.
- NikkiFlower is not liable for any loss or damage arising from inability to access the website or from reliance on information published on it.
- Links to third-party websites are provided for convenience only. NikkiFlower does not endorse, control, or take responsibility for the content or practices of any third-party site.
9. Limitation of Liability
To the fullest extent permitted by applicable Indian law:
- NikkiFlower’s total liability to any Customer in connection with any order shall not exceed the amount paid by that Customer for that specific order.
- NikkiFlower shall not be liable for any indirect, consequential, incidental, special, or exemplary damages — including but not limited to emotional distress, loss of occasion, loss of business, loss of profit, or reputational damage — arising out of or in connection with the use of our website or services.
- This limitation applies regardless of the cause of action, whether in contract, tort, negligence, or otherwise, and even if NikkiFlower has been advised of the possibility of such damages.
10. Security Disclaimer
NikkiFlower uses industry-standard security technologies including SSL/TLS encryption and PCI-DSS compliant payment gateways to protect your personal and payment information during transmission. However:
- No method of electronic transmission or data storage is completely secure.
- NikkiFlower cannot guarantee absolute security of data transmitted over the internet.
- Users are responsible for maintaining the security of their own account credentials. NikkiFlower shall not be liable for any loss arising from unauthorised access to a user’s account due to the user’s own negligence.
11. Governing Law
This Disclaimer is governed by and shall be construed in accordance with the laws of the Republic of India. Any disputes arising from or related to this Disclaimer shall be subject to the exclusive jurisdiction of the courts at Dhanbad, Jharkhand.
12. Updates to This Disclaimer
NikkiFlower reserves the right to update or modify this Disclaimer at any time without prior notice. Changes will be effective from the date of publication on this page. Users are encouraged to review this page periodically. Continued use of our website or services after any update constitutes acceptance of the revised Disclaimer.
For any questions or concerns, please contact us at:
Email: wecare@nikkiflower.com
Phone: +91 80544 19343
Support Hours: 9:00 AM – 9:00 PM, All Days
BY USING NIKKIFLOWER.COM OR PLACING AN ORDER WITH US, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS DISCLAIMER IN ITS ENTIRETY.
NF Gifts Private Limited | wecare@nikkiflower.com | +91 80544 19343
Jurisdiction: Dhanbad, Jharkhand, India | Terms & Conditions | Privacy Policy | Cancellation & Refund Policy
