Support, all days

How can we help today?

Worried about an order or a delivery? Message us on WhatsApp or call, and our team will look into it with you. For anything else, the form below takes a minute.

Recommended

Chat with a real person

Best for delivery updates, changes to an order and sharing photos. Keep your Order ID handy. Open WhatsApp

Call us

+91 80544 19343 Best when a delivery is due today

Email us

wecare@nikkiflower.com Best for cancellations, refunds and bulk orders

Track your order

Check status yourself No waiting. Just your order details.

Support hours: 8 AM to 11 PM, all days

Send us an enquiry

Tell us what it's about and we'll only ask for what we need.

What do you need help with?

Please choose what your enquiry is about.

A few lines is enough.

Please tell us a little more (at least 10 characters).

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How can we reach you?

Please enter your name.

The one used on your order, so we can find it fast.

Please enter a 10-digit mobile number.

We reply in writing here.

Please enter a valid email, like name@example.com.

We use these details only to reply to you. See our Privacy Policy.

Thanks, we've got your enquiry

Our support team will get back to you by email.

If your delivery is due today, please also message us on WhatsApp or call so we can act quickly.

Open WhatsApp Track your order

Frequently asked questions

These may save you a wait.

What are NikkiFlower support hours?

Support is available from 8 AM to 11 PM, all days. Call +91 80544 19343, message us on WhatsApp, or email wecare@nikkiflower.com.

How do I track my order?

Use our Track Order page. Once your order is delivered, we also let you know on your registered email.

I can't find my Order ID

That's fine. Message us on WhatsApp from the number you ordered with, or choose "I can't find my Order ID" in the form above. We'll find it using your mobile number.

My order shows delivered, but it hasn't arrived

Please check with the recipient, building security or neighbours first. If it still isn't found, WhatsApp or call us with your Order ID so we can check with our delivery partner right away.

Can I change the delivery time, address or card message?

Tell us as early as you can, ideally well before the delivery date. For same-day changes, WhatsApp or call us. Changes depend on our local partner, and we'll confirm before anything changes.

We emailed asking about a substitute flower. What do I do?

Sometimes a flower isn't available fresh in the delivery city. Just reply to that email with the option you'd like, or WhatsApp us your choice. Replying quickly helps us keep your delivery on time.

Can I cancel my order?

Standard flower and cake orders can be cancelled if you ask at least 48 hours before the delivery date. Same-day, midnight and personalised orders can't be cancelled once placed.

Email wecare@nikkiflower.com with the subject "CANCELLATION REQUEST - [Order ID]" and your reason. A processing charge may apply. Read the full Cancellation & Refund policy.

Do you deliver on Sundays and holidays?

Yes, we deliver all days of the year, including Sundays and public holidays. Bad weather or local disruptions can occasionally affect timing.

More questions? See our full FAQ.

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