Frequently Asked Questions - NikkiFlower

NikkiFlower is an online flower, cake and gifting delivery platform in India, run by NF Gifts Private Limited (CIN - U93000JH2019PTC012742). We started in May 2019 and we are headquartered in Dhanbad, Jharkhand.

Yes, NikkiFlower is a fully registered company under NF Gifts Private Limited, CIN U93000JH2019PTC012742. We have been operating since 2019 and deliver orders across India through our network of partner stores. You can check all our details on the Is NikkiFlower Legit? page.

We currently deliver to 360+ cities across India through our network of 500+ partner stores. You can see the full list on our Delivery Cities page.

It is very simple to place an order at NikkiFlower. Just follow these steps:

• Choose your gift
• Go to the checkout/payment page
• Enter the delivery details
• Select your preferred date and time slot
• Make the payment
• Your order is placed. Now, wait for its arrival.

We accept all the payment methods available in India such as UPI, credit and debit cards, net banking and wallets, as well as your NikkiFlower Wallet balance. We also accept international payments for customers ordering from outside India. Please note we do not accept Cash on Delivery.

Yes, same-day delivery is available in most of our serviceable cities, in our standard daytime slots between 9 AM and 11 PM, at no extra charge. Place your order before 7:30 PM to get it delivered the same day (up to 9 PM in some metro cities). Not every city offers every slot, so please check the available dates and slots for your pincode at checkout.

We offer the following delivery types:

• Standard Delivery: Daytime slots, 9 AM to 11 PM (No extra charge)
• Fixed Time Delivery: 1-hour slots, 9 AM to 11 PM (Rs 149)
• Morning Delivery: 7 AM to 9 AM (Rs 149)
• Midnight Delivery: 11 PM to 12:15 AM (Rs 199)

Not every city offers every slot. This is the extra slot charge. Any separate pincode delivery fee is shown at checkout.

Fixed time and midnight delivery orders should be placed before 7:00 PM. Not every city offers every slot, and any separate pincode delivery fee is shown at checkout.

Yes, our services are operational even on Sundays and public holidays, all days of the year. Delivery may get affected in case of uncontrollable situations like bad weather or civil disturbances such as strikes.

Standard delivery has no extra charge. Fixed time delivery and morning delivery cost Rs 149 extra, and midnight delivery costs Rs 199 extra. Some pincodes that are far from our partner stores have a separate delivery fee, which is shown at checkout before you pay.

Yes, in most cases we can still try to fulfil the order through our partner network even if the city is not listed. You can reach out to our support team to check availability before placing the order.

Visit this link to track your order - https://www.nikkiflower.com/track-order

Once your order is delivered, we send a confirmation to your registered email ID. You can also check the status any time on our Track Order page.

Cancellations are accepted for standard perishable orders (flowers, cakes) if requested at least 48 hours before your scheduled delivery. Same-day delivery, midnight delivery and personalised/custom orders cannot be cancelled once placed. To cancel, please email wecare@nikkiflower.com with the subject line "CANCELLATION REQUEST [Order ID]" along with your reason for cancellation. Cancellations by phone or WhatsApp are not accepted. A cancellation processing charge of 5% to 20% of the order value may apply depending on the stage of processing at the time of your request.

Please raise it within 6 hours of delivery by emailing wecare@nikkiflower.com with the subject line "COMPLAINT [Order ID]", along with clear photos or a video of the product as received. Complaints raised after 6 hours cannot be accepted. If the complaint is valid, we offer a replacement or refund as per our Cancellation & Refund Policy.

You can design your own gift with our Custom Gift Builder. For any other customization or a bulk order discount, write to us at wecare@nikkiflower.com and add "Bulk Order" in the subject line so our team can get back to you faster. You can also call our customer care number +91 80544 19343. For company orders, see our Corporate Gifts page.

For any query or assistance you can reach us at Email - wecare@nikkiflower.com, Phone - +91 80544 19343. Our Support Hours are 8:00 AM to 11:00 PM, all days.

You can also check our genuine customer reviews here - https://g.page/r/CV40f1I8EYnCEBM/review