Frequently Asked Questions - NikkiFlower

NikkiFlower is an online flower, cake and gifting delivery platform in India, run by NF Gifts Private Limited (CIN - U93000JH2019PTC012742). We started in May 2019 and we are headquartered in Dhanbad, Jharkhand.

Yes, NikkiFlower is a fully registered company under NF Gifts Private Limited, CIN U93000JH2019PTC012742. We have been operating since 2019 and deliver orders across India through our verified local partners.

We currently deliver to 360+ cities across India through our network of local vendor partners.

It is very simple to place an order at NikkiFlower. You have to follow just these steps to place your orders:

• Choose your Gift
• After selecting, visit the checkout/payment page
• Provide us information about delivery
• Select your favorable time slot
• Make Payment
• Finally, your order is placed. Now, wait for its arrival.

We accept all the payment methods available in India such as UPI, credit and debit cards, net banking and wallets. We also accept international payments for customers ordering from outside India. Please note we do not accept Cash on Delivery.

Yes, we do provide the same-day delivery facility to our customers in most of our serviceable cities. Our standard cutoff time for same day orders is 7:30 PM. For some locations that are a little far from the store, the cutoff can be earlier, while in a few metro cities we accept same day orders till 9 PM.

We have different types of deliveries that we provide:

• Standard delivery 3 hours Slot (No shipping charges)
• Early morning delivery - 7 AM to 9 AM (199/- shipping charges)
• Midnight delivery - after 11 PM (199/- shipping charges)
• Fixed time delivery (149/- shipping charges)

Yes, our services are operational even on Sundays and public holidays, all days of the year. Delivery may get affected in case of uncontrollable situations like bad weather or civil disturbances such as strikes.

Standard delivery slot has zero shipping charges. For early morning, midnight and fixed time delivery, the charges mentioned above will apply. Apart from this, for locations which are far from the store, we do take some extra charges as well, this can vary depending on the location.

Yes, in most cases we can still try to fulfil the order through our partner network even if the city is not listed. You can reach out to our support team to check availability before placing the order.

Visit this link to track your order - https://www.nikkiflower.com/track-order

As soon as your order will be delivered you will get information on your registered e-mail ID.

Cancellations are accepted for standard perishable orders (flowers, cakes) if requested at least 48 hours before your scheduled delivery. Same-day delivery, midnight delivery and personalised/custom orders cannot be cancelled once placed. To cancel, please email wecare@nikkiflower.com with the subject line “CANCELLATION REQUEST - [Order ID]” along with your reason for cancellation. A cancellation processing charge of 5% to 20% of the order value may apply depending on the stage of processing at the time of your request.

Yes, for any customization or bulk order discount you can write to us at wecare@nikkiflower.com, please add "Bulk Order" in the subject line so our team can get back to you faster. You can also call our customer care number +91 80544 19343.

For any query or assistance you can reach us at Email - wecare@nikkiflower.com, Phone - +91 80544 19343. Our Support Hours are 8:00 AM to 11:00 PM, all days.

You can also check our genuine customer reviews here - https://g.page/r/CV40f1I8EYnCEBM/review