Terms & Condition

NikkiFlower

NF Gifts Private Limited

TERMS & CONDITIONS

Effective Date: 7th May 2019 | Last Revised: October 2026

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1. General Terms

These Terms & Conditions ("Terms") constitute the entire legal agreement between you ("Customer" or "User") and NF Gifts Private Limited, operating the platform NikkiFlower.com ("NikkiFlower", "we", "us", "our"). The Terms are governed exclusively by the laws of India.

• We reserve the right to amend these Terms at any time without prior notice. Continued use of our platform after any amendment constitutes your acceptance.
• If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
• For any queries, write to us at wecare@nikkiflower.com or call +91 80544 19343.

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2. Account Registration

• You must be of legal age (18 years or above) to form a binding contract under Indian law.
• You agree to provide accurate, current, and complete information during registration and checkout.
• NikkiFlower may suspend or permanently terminate accounts that provide false, misleading, or incomplete information.
• You are solely responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorised access.
• Unauthorised access to secure areas of the website may result in civil and/or criminal legal action.

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3. Order Placement & Buying Terms

3.1 Order Acceptance. Placing an order does not constitute a guaranteed contract of sale. NikkiFlower reserves the right, at its sole discretion and without any obligation to provide reasons, to accept, modify, decline, or cancel any order at any time.

3.2 Order Confirmation. An order confirmation sent via email, SMS, or WhatsApp is an acknowledgment of receipt only - not a guarantee of delivery. NikkiFlower's liability in respect of any order is limited solely to the amount paid by the Customer for that specific order.

3.3 Cancellation by NikkiFlower. If we cancel an order for any reason (e.g., product unavailability, force majeure, or inability to serve the delivery location), a full refund of the amount paid will be processed within 15 business days. No additional compensation, interest, or damages will be payable.

3.4 Payment. Accepted methods include Credit/Debit Cards, Net Banking, UPI, and third-party payment aggregators. All payments are processed securely. NikkiFlower is not liable for failures caused by payment gateway errors or bank holds.

3.5 Limitation on Liability. Under no circumstance shall NikkiFlower's total liability to a Customer exceed the amount actually paid by that Customer for the specific order in question. We shall not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages of any nature whatsoever.

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4. Product Descriptions & Substitutions

• We strive for accuracy in product descriptions, images, and pricing but do not warrant that all information is error-free.
• Flowers are perishable agricultural produce. Due to seasonal and regional availability, the exact variety, shade, or arrangement may vary slightly from the product image while maintaining equivalent value.
• Complimentary message cards may be printed or handwritten depending on the delivery location.
• Product weights and serving sizes for cakes are approximate. Minor variations are inherent to the handmade nature of the products.

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5. Delivery Policy

5.1 Delivery Scope

• Orders are fulfilled based on product availability and the serviceability of the delivery location at the time of order.
• NikkiFlower operates through a vendor network. Final delivery is executed by local vendor partners.

5.2 Order Cut-off Times for Same-Day Delivery

Delivery Type	Order Cut-off (IST)
Standard Same-Day Delivery	Before 7:30 PM (up to 9 PM in metros)
Fixed Time Slot Delivery	Before 7:00 PM
Midnight Delivery	Before 7:00 PM

5.3 Attempted Delivery & Refused Delivery Policy

Deemed Delivery. A delivery is considered successfully completed ("Deemed Delivered") upon occurrence of any ONE of the following:

• Physical presentation of the product at the delivery address by NikkiFlower's delivery partner or vendor.
• A delivery attempt is made and the recipient or any adult person at the premises refuses to accept the order.
• Product is left at the premises (gate, reception, security, or neighbour) at the Customer's or recipient's prior instruction.
• The delivery partner records a failed delivery attempt due to recipient's non-availability or refusal.

Proof of Delivery (POD). NikkiFlower does not guarantee the issuance of a signed Proof of Delivery receipt. Our delivery operations are conducted through a network of local vendor partners and POD in physical/signed form is not a standard practice. The absence of a signed POD shall not constitute grounds for a refund, chargeback, or dispute. Our internal delivery records, delivery partner logs, and/or vendor confirmation shall serve as sufficient evidence of a delivery attempt or completion.

No Refund - Refused or Uncollected Delivery. In the event of recipient refusal or non-acceptance, the order is non-refundable and non-returnable. The perishable nature of flowers, cakes, and similar products means they cannot be recovered, re-sold, or returned once dispatched. The full loss shall be borne by the Customer who placed the order.

5.4 Failed / Undelivered Orders: Redelivery

• If delivery fails due to incorrect address, locked premises, or recipient unavailability (not refusal), the Customer may request a redelivery by emailing wecare@nikkiflower.com within 4 hours of the failed delivery attempt.
• Redelivery is subject to payment of an additional redelivery charge as communicated by our support team.
• NikkiFlower will make one redelivery attempt. If redelivery also fails, no refund shall be issued.

5.5 Delivery Failure: Force Majeure

NikkiFlower shall not be liable for non-delivery or delayed delivery arising from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, cyclones, or extreme weather conditions.
• Bandh, curfew, political unrest, riots, or government-imposed restrictions.
• Strikes, lockouts, or industrial action.
• Incorrect or incomplete delivery address provided by the Customer.
• Inaccessible premises (locked gate, restricted access, gated community without prior permission).
• Any act of God or other events constituting force majeure under Indian law.

In such cases, NikkiFlower will, at its discretion, offer a partial refund or store credit - but is under no obligation to do so.

5.6 Duplicate Orders

• In the event of a duplicate order, NikkiFlower will attempt to contact the Customer. If unreachable, final disposition lies at our sole discretion.

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6. Returns, Refunds & Cancellations

6.1 Cancellation by Customer

• Cancellations are accepted only if requested at least 48 hours before the scheduled delivery time, except for personalised or custom made products which cannot be cancelled once placed. Non-perishable courier gift items can be cancelled only before they are dispatched.
• Midnight delivery orders cannot be cancelled once placed.
• To cancel, email wecare@nikkiflower.com with your order number. Cancellations via phone or WhatsApp are not valid.
• If cancellation is accepted, the refund will be processed within 15 business days to the original payment method. No interest shall be payable on the refund amount.

6.2 Complaints: Defective or Wrong Product

To raise a valid complaint, the Customer must:

• Email wecare@nikkiflower.com within 6 hours of delivery with the subject line: "COMPLAINT [Order Number]".
• Include clear photographic and/or video evidence of the product as received at the time of delivery.
• Provide the order number, delivery date, and a brief description of the defect or issue.

Complaints not accompanied by photographic evidence, or raised after the 6 hour window, will not be considered. NikkiFlower's decision in such matters shall be final and binding.

6.3 Refund Eligibility Summary

Scenario	Refund Eligible?	Notes
Cancelled by NikkiFlower (unavailability / force majeure)	Yes	Within 15 business days
Customer cancellation 48 hours or more before delivery (non-personalised)	Yes	Within 15 business days
Customer cancellation less than 48 hours before delivery	No	Non-refundable
Recipient refuses to accept delivery	No	Deemed Delivered - no refund
Non-delivery due to address error by Customer	No	Customer's responsibility
Defective product - reported within 6 hours with photo proof	Possible	At NikkiFlower's discretion
Defective product - reported after 6 hours	No	Outside complaint window
Wrong product delivered - reported within 6 hours	Possible	Replacement or refund at our discretion
Delivery delayed due to force majeure	No	Not liable
Perishable product returned by recipient	No	No returns accepted
Order dispatched after substitution (no response within 30 mins)	No	Substitution policy applies - see Section 4.1

6.4 Maximum Refund Cap

In all eligible refund scenarios, the maximum refund shall be limited strictly to the amount paid by the Customer for the order. NikkiFlower shall not pay any compensation, penalty, interest, or additional sum over and above the order value. This cap applies regardless of any claimed consequential loss, inconvenience, emotional distress, or reputational damage.

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7. Chargebacks & Payment Disputes

By placing an order, you agree to resolve any disputes exclusively through NikkiFlower's official complaint process before initiating a chargeback or dispute with your bank or payment provider.

• Initiating a chargeback without first exhausting our grievance process is considered a breach of these Terms.
• In the event of a chargeback, NikkiFlower reserves the right to submit all available order evidence (delivery records, vendor confirmation, communication logs, internal records) to the payment gateway or bank to contest the chargeback.
• NikkiFlower shall not be liable to pay any amount exceeding the original order value as a result of any chargeback, bank dispute, consumer forum complaint, or legal proceeding.
• Any fraudulent chargeback filed in bad faith may be reported to relevant authorities and pursued through legal channels under applicable Indian law.

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8. Limitation of Liability

NikkiFlower expressly disclaims all liability for:

• Indirect, consequential, incidental, special, or exemplary damages.
• Loss of profit, loss of business, loss of revenue, or reputational damage.
• Emotional distress, grief, or disappointment arising from delivery issues.
• Failures caused by third-party vendors, logistics partners, or payment gateways.
• Any damages arising from events of force majeure as described in Section 5.5.
• Any claim arising from a refused delivery, as detailed in Section 5.3.

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9. Consumer Rights & Grievance Redressal

NikkiFlower complies with the Consumer Protection Act, 2019 and Information Technology Act, 2000 to the extent applicable.

Grievance Officer: For any complaints under the Consumer Protection Act, customers may write to: wecare@nikkiflower.com. We endeavour to acknowledge complaints within 48 working hours and resolve them within 30 days.

Nothing in these Terms seeks to exclude liability that cannot be excluded by law. However, all remedies are limited to the maximum liability cap stated in Section 8.

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10. Privacy & Data

• Users may request deletion of personal data by emailing wecare@nikkiflower.com. Deletion may result in account cancellation.
• We do not sell customer data to third parties.
• We comply with applicable data protection regulations in India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

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11. Customer Communication Consent

By placing an order or submitting your contact details on NikkiFlower, you provide explicit consent to receive communications via:

• WhatsApp, SMS, Email, Phone Calls, and Push Notifications.

Communications include order confirmations, delivery updates, support responses, promotional offers, and feedback requests.

Opt-Out: You may opt out of marketing communications by emailing wecare@nikkiflower.com with the subject line "Unsubscribe". Transactional messages related to active orders cannot be opted out of.

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12. Promotions & Discount Codes

• Only one promotion, voucher, or coupon code may be applied per transaction.
• NikkiFlower reserves the right to withdraw or modify promotional offers at any time without prior notice.
• Social media competition winners are selected at random; results are final and not subject to dispute.

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13. Intellectual Property

• All content on NikkiFlower.com including logos, images, text, and design is the intellectual property of NF Gifts Private Limited and may not be reproduced, distributed, or used without prior written consent.

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14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

Jurisdiction: Any dispute, claim, or controversy arising out of or in connection with these Terms or any order placed on NikkiFlower shall be subject to the exclusive jurisdiction of the courts at Dhanbad, Jharkhand.

Arbitration: Prior to approaching a court, the parties agree to attempt resolution through a single arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Dhanbad, Jharkhand. The language of arbitration shall be English.

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15. Miscellaneous

• These Terms constitute the entire agreement between the Customer and NikkiFlower and supersede all prior communications, representations, or agreements relating to the subject matter.
• Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right.
• NikkiFlower reserves the right to assign its rights and obligations under these Terms without notice.
• Section headings are for reference only and do not affect interpretation.

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16. NikkiFlower Wallet & NikkiFlower Cash

16.1 Nature of Wallet Balance & NikkiFlower Cash. Wallet Balance and NikkiFlower Cash are loyalty/promotional credits issued by NikkiFlower at its sole discretion. They are:

• Not cash, currency, or a financial instrument of any kind.
• Not redeemable for cash, bank transfer, or any form of monetary payout under any circumstance.
• Not transferable to another account, user, or third party.
• Not guaranteed to have any fixed monetary or exchange value.
• Valid only for use toward purchases on NikkiFlower.com.

16.2 Earning Wallet Balance. Wallet Balance may be credited to a Customer's account upon successful completion of a purchase, subject to the earning rate applicable at the time. NikkiFlower reserves the right to change, suspend, or discontinue the earning rate or reward structure at any time without prior notice.

16.3 NikkiFlower Cash (Refund Credits). In eligible refund scenarios, NikkiFlower may offer the refund amount as NikkiFlower Cash instead of a refund to the original payment method. Once the Customer accepts NikkiFlower Cash or uses it on any order, the refund is treated as fully settled and it cannot be converted back to cash or disputed later.

16.4 Expiry. Wallet Balance and NikkiFlower Cash are subject to an expiry period as communicated at the time of credit or on the wallet page. Expired credits are forfeited automatically and cannot be reinstated. NikkiFlower is not liable for any loss arising from expired wallet credits.

16.5 Modification & Termination. NikkiFlower reserves the right to:

• Modify, reduce, or cancel any Wallet Balance or NikkiFlower Cash at any time without prior notice.
• Suspend or permanently close a Customer's wallet in case of suspected misuse, fraud, fake orders, or violation of these Terms.
• Discontinue the NikkiFlower Wallet feature entirely at any time, with reasonable prior notice where possible.

16.6 Technical Errors & System Failures. NikkiFlower shall not be liable for any loss, non-crediting, incorrect crediting, or deduction of Wallet Balance or NikkiFlower Cash arising from:

• Technical bugs, software errors, or system malfunctions.
• Server downtime, payment gateway failures, or network issues.
• Any third-party platform failure or integration error.

In case of a wallet discrepancy due to a technical error, the Customer must report it to wecare@nikkiflower.com within 48 hours of the transaction, with supporting proof. NikkiFlower will investigate and its decision shall be final and binding. No legal claim, consumer complaint, or chargeback shall be entertained solely on the basis of a wallet technical error.

16.7 Forfeiture on Fraud or Misuse. Any Wallet Balance or NikkiFlower Cash earned through fraudulent activity - including but not limited to fake orders, chargebacks on orders where wallet credits were earned, self-referrals, or abuse of any promotion - will be forfeited immediately. The Customer's account may be permanently suspended and the matter may be referred to relevant legal authorities.

16.8 No Legal Right to Wallet Credits. Wallet Balance and NikkiFlower Cash are discretionary benefits offered by NikkiFlower as a loyalty gesture. They do not constitute a legal right, debt, or obligation of NikkiFlower toward the Customer. Customers have no legal claim over unearned, modified, expired, or cancelled wallet credits.

16.9 Cancellations & Wallet Credits. If an order on which Wallet Balance was earned is subsequently cancelled or refunded, the corresponding Wallet Balance earned on that order will be automatically reversed. NikkiFlower Cash used toward a cancelled order will be re-credited to the wallet, not refunded as cash.

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NF Gifts Private Limited | wecare@nikkiflower.com | +91 80544 19343

Jurisdiction: Dhanbad, Jharkhand, India