Cancellation & Refund Policy - NikkiFlower

At NikkiFlower, we are committed to delivering smiles through fresh flowers, cakes, and thoughtful gifts. Due to the perishable nature of many of our products, please review our updated cancellation and refund policy carefully:

Order Cancellation Policy

• Orders can be cancelled up to 48 hours before the scheduled delivery time.

• Cancellations are not permitted for the following:

  • Courier and personalized products

  • Same-day or express delivery orders

To cancel an order, please email wecare@nikkiflower.com with the subject line “Cancellation Request” and include:

• Order ID

• Reason for cancellation

• Refund account details (for offline payments)

A cancellation charge of 5% to 20% may apply depending on the product type and the order’s processing stage.

Non-Perishable Products

We understand that a product may sometimes not meet your expectations. For non-perishable items, we offer a 7-day return window from the date of delivery.

Please ensure the product is:

• Unused and in its original packaging

• Accompanied by all accessories and tags

Damaged in Transit:
If your non-perishable item arrives damaged, please record a video while unboxing and send it to our customer service team within 24 hours of delivery. This helps us verify the issue and process your return quickly.

Perishable Products (Flowers & Cakes)

• We deal in fresh, perishable items that may vary slightly due to seasonal or regional availability.

• Cake designs and floral arrangements may differ slightly from images shown online, depending on local supplier availability, while maintaining quality and quantity standards.

• Minor variations in design or presentation are not eligible for refunds.

Reporting Delivery Issues

If you receive a wrong, damaged, or substandard product, please email us within 1 hour of delivery to be eligible for a replacement or refund.

Your email should include:

• Order ID

• Clear images of the product received

• Description of the issue

Claims raised after 1 hour from delivery will not be eligible for refund or replacement, especially for perishable products.

Refund Eligibility

Refunds are processed only in the following cases:

• Wrong or defective product delivered

• Non-delivery of the order

• Valid cancellation as per policy

Refunds are not applicable in cases such as:

• Customer unavailable at the time of delivery

• Incorrect or incomplete delivery address

• Refusal to accept the order

Refund Process

• Refunds are initiated only through the original mode of payment.

• For Cash on Delivery orders, refunds are processed via cheque or bank transfer once bank details are provided.

• Refunds typically take 7–10 working days after verification.

• Refunds will not exceed the original order amount under any circumstances.

Excess Payment Handling

If an accidental overpayment occurs, the excess amount will be utilized to enhance your order (e.g., upgraded bouquet or cake).
Such excess payments are non-refundable.

Shipping Policy

Once the order is placed, the product will be delivered within 1–2 business days, based on your selected date and time.

Refund Policy

Once a refund is approved, the amount will be credited to your original payment method within 5–7 business days.

Return Policy

Once a return request is approved, in case of replacement or exchange, the product will be delivered within 1–2 business days.

Policy Updates

NikkiFlower reserves the right to modify or update this policy at any time without prior notice.
We encourage customers to review this page periodically for the latest version.

Contact Us

For any questions or assistance, please contact us at:
wecare@nikkiflower.com