Cancellation & Refund Policy - NikkiFlower

At NikkiFlower, we are committed to delivering smiles through fresh flowers, cakes, and thoughtful gifts. Due to the perishable nature of many of our products, please review our updated cancellation and refund policy carefully:

1. Order Cancellation

• Orders can be cancelled up to 48 hours before the scheduled delivery time.

• Cancellations are not allowed for:

  • Courier and personalized products

  • Same-day or express delivery orders

• To cancel an order, email wecare@nikkiflower.com with the subject: “Cancellation Request”.

Your email must include:

• Order ID

• Reason for cancellation

• Refund account details (for offline payments)

Note: A cancellation charge of 5% to 20% may apply depending on the product type and processing stage.

2. Non-Perishable Products

We understand that sometimes a product may not meet your expectations. For non-perishable products, we offer a 7-day return window from the date of delivery. If you wish to return a non-perishable item, please ensure that the product is unused, in its original packaging, and with all accessories and tags intact.

Important: Non-perishable items that are damaged during transit are also eligible for return. To facilitate the return process in such cases, please record a video of the package opening upon delivery and submit it to our customer service team within 24 hours of receiving the product. This will help us verify the condition of the item and expedite the return process.

Important Notes on Perishable Products (Flowers & Cakes)

• We deal in fresh and perishable items, which may be subject to seasonal or regional availability.

• Cake designs and floral arrangements may vary slightly from those shown on the website due to local supplier constraints, while maintaining size and quality standards.

• No refunds will be entertained for minor variations in design or presentation.

3. Reporting Delivery Issues

• If you believe you have received wrong, damaged, or substandard flowers, you must email us within 1 hour of delivery to claim a replacement or refund.

• Please include:

  • Order ID

  • Clear images of the product received

  • Description of the issue

Claims raised after 1 hour from delivery will not be eligible for refund or replacement, especially for perishable products like flowers.

4. Refund Eligibility

Refunds are processed only in the following cases:

• Wrong or defective product delivered

• Non-delivery of the order

• Valid order cancellation as per policy

Refunds are not applicable in other situations, including:

• Customer unavailable at the time of delivery

• Incorrect or incomplete delivery address

• Refusal to accept the order at delivery

5. Refund Process

• Refunds are initiated only through the original mode of payment.

• For cash-on-delivery orders, refunds are processed via cheque or bank transfer upon receipt of bank details.

• Refunds take 7–10 working days to process after verification.

Refund amount will not exceed the original payment amount under any condition.

6. Excess Payment Handling

In case of accidental overpayment, the excess amount will be used to enhance your order (upgraded bouquet or cake). Such excess payments are non-refundable.

7. Policy Updates

NikkiFlower reserves the right to update this policy at any time without notice. Please check this page periodically for the latest version.

8. Contact Us

For any concerns or clarification, feel free to reach us at:
wecare@nikkiflower.com